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Fact Sheet

Broadspire, a Crawford Company and leading third-party administrator to employers and insurance companies, offers a broad array of customized claim and medical management services designed to increase employee productivity and contain costs. Our services include:

  • Workers compensation
  • Auto and general liability claims management
  • Medical and field case management, either integrated with casualty services or available on an unbundled basis
  • Integrated workers compensation and disability management programs
  • Risk and safety consulting

As an independent third-party administrator, Broadspire focuses on service delivery, flexible program design and optimal processes to drive a greater return on investment for our customers. We create customized solutions designed to increase productivity and reduce costs for mid-size and large employers throughout the country.

Value proposition

Broadspire offers the most comprehensive, integrated platform of claim, medical and case management services in the industry. The breadth and scope of our services provide customers with increased flexibility, convenience, greater efficiency and a proven track record for reducing expenses and loss costs. Our people, processes, technology and programs work to provide our customers with superior outcomes and a greater return on investment.

Broadspire Differentiator Customer Benefit
Fully integrated service model Ease of program administration through coordination of all services supporting workers compensation, liability and integrated disability claim management. End result is reduced claim, medical and ancillary service costs.
Flexibility We work closely with our clients to design service program that meet their unique needs and requirements. We’re not beholden to conflicting ownership or management goals, which allows us to be completely customer-driven.
Outcomes Broadspire returns healthy employees to work quickly and, at the same time, saves their employers workers compensation and disability costs.
Staff knowledge and expertise Flawless program transition, consistency in claim handling and service delivery and experts skilled in handling diverse programs throughout all industries. End result is a commitment to treat client’s money like it is our own and an ability to close claims faster with better results.
Superior outcomes measurement Easy to access, quantifiable measurements which gauge our performance based on selected criteria and benchmarked to industry data for both casualty and disability.
Superior medical protocols Reduced medical costs and fees associated with savings, shorter durations and focused strategy drive early, successful return to work and increased productivity.
Technology Real-time access to industry-leading technology designed to allow for single source claim and data management of complete program history.


Results

Return-to-work

  • Telephonic case management: 97%
  • Field case management for all cases: 79%
  • Field case management with early referral to care management: 90%

Medical bill review/PPO

  • 61.5% savings (excluding duplicates)

Pharmacy program

  • 76% utilization

Facts and figures

Headquarters: Plantation, Florida

Number of claim offices: 58

Number of employees: 2,500

About Crawford & Company

Based in Atlanta, Georgia, Crawford & Company is the world’s largest independent provider of claims management solutions to insurance companies, and self-insured entities, with a global network of more than 700 offices in 63 countries.

Major service lines include:
  • Property and casualty claims management
  • Integrated claims and medical management for workers compensation
  • Legal settlement administration, including class action and warranty inspections
  • Risk management information services

The Company’s shares are traded on the NYSE under the symbols CRDA and CRDB.