Telephonic Case Management

Broadspire's telephonic case management (TCM) program focuses on a proactive strategy that stresses early intervention to successfully manage medical issues that may impede a prompt, healthy return to work.

• Assessment of the medical needs of injured workers
• Review and evaluation of treatment options
• Coordinate and facilitate of effective communication among employers, employees, claims personnel and others to help expedite timely returns to work
• Supported by Broadspire's physician review service as part of a Medical Department that features over 100 contracted physicians who cover more than 30 specialty areas

Broadspire's TCM team gets results. Approximately 97 percent of the cases received by the team realize successful closures and healthy returns to work. This impressive success ratio positively influences employers' bottom lines by reducing the number of duration days that employees are disabled.