Contact Us

To find out how Broadspire® can be your global partner, please contact:

Niels de Kock
Client Services Director, Global Markets
T: + 32 (0) 2 714 0371
M: + 32 (0) 473 881 531

Travel, Accident & Health

Broadspire services include customised claims handling solutions that cover all aspects of the process for travel, accident and health, personal effects, credit card, warranty and other types of volume claims. Broadspire already operates several corporate and affinity schemes for:

  • Travel, baggage and delay
  • Personal accident
  • Medical / repatriation
  • Purchase and price protection
  • Collision / loss damage waiver
  • Extended warranty
  • Fee reimbursement
  • Payment and loan protection
  • Accident, death and dismemberment

For multinational programs, we can centralize certain aspects of the handling process into one location, to ensure efficiency, consistency and lower costs of handling. We can offer customised notification processes with a high degree of automation, whilst keeping the service to the insured in their local language around Europe.

Our services include:

  • Local claim notification to Broadspire
    • Directly from the insured / card holder to Broadspire
    • Via your clients call centre
    • Through our online portal
  • Policy validation
    • Online, through broker or access to policy system
  • Issue of claimsform and request for supporting documents
    • Bespoke claims forms, available in multiple languages
    • Possibility for policy holder to upload through our online portal
    • Return via post, fax or email
  • Settle claims directly upon receipt of complete documentation
    • Within delegated authority
    • Only claims that exceed our Delegated Authority will be referred back to underwriters
    • Repudiate if policy terms and conditions are not met

Crawford iQ provides a multilingual online portal for customers and card holders to notify their claims and submit supporting documentation. Please contact us for more information about the possibilities we can offer you on Accident & Health.