Contact Us

To find out how Broadspire® can be your global partner, please contact:

Niels de Kock
Client Services Director, Global Markets
T: + 32 (0) 2 714 0371
M: + 32 (0) 473 881 531
E: nielsdekock@broadspire.eu

Global Account Management

We provide strong central control over any multinational claims management program:

  • Central account management
    • Single point of contact for all countries
  • Accessible, customised management information
    • Covering all countries in your program
  • One contract and service level agreement
    • Covering all countries
  • Optimal control with automated Key Performance Indicators and Service Level Agreement reports
  • Regular central review meetings
    • Managing changes and feedback from countries
  • Central billing and financial administration, treasury services on a global basis

We allocate dedicated Account Management teams to our client accounts. These teams oversee all activity on the program and meet regularly with key contacts within our clients’ organisation, to review performance, discuss management information, identify trends and propose areas of improvement.

In addition to periodic review, we also discuss the relevance of other information sharing and joint activities including:

  • Joint development forums
  • Quality review and strategy meetings
  • Provision of agreed management information
  • Remote internet access to the claims system